Allow me to customize and deliver the perfect power-talk for your company or event, just as I have for countless world-class organizations and leaders in service excellence. For over twenty years it has been my privilege to delight audiences and leaders with my message of self-investment in the workplace and passion for the work we do in the service industry.  Let's share that knowledge together to remind your team: "Great Service Serves the Server First!"


Louie Gravance, a native Californian, is literally changing the consciousness of business in America through his speaking and consulting skills. A premiere example is the work he has done is helping Bank of America navigate what he calls a “culture shift.” This was done through an initiative Gravance introduced to high level executives and employees entitled “The Bank of America Spirit.” Gravance was a perfect fit for this project, thanks to skills learned and honed during a twelve-year tenure at The Walt Disney Company in Orlando, Florida.  Beginning with the training and orientation program “Traditions” at The Disney University, Louie designed, developed, and delivered countless presentations. First, at the University for literally thousands of Disney World employees from all disciplines, and then for visiting corporate clients through the Disney Institute Professional Development Programs.  He has also traveled North America, teaching “Showmanship in the Workplace” to large companies like ING Financial, Mutual of Omaha, Fisher Scientific, Toys 'R Us and BMW of Canada, just to name a few.

Prior to moving to Florida, Mr. Gravance began a show business career at the age of twelve. He spent the next two decades in Los Angeles appearing in stage shows, sitcoms, motion pictures and over 35 national television commercials. While at Disney, he led, trained, and performed with the improvisational comedy show “Streetmosphere” at the Disney / MGM Studios from the first year of its inception in 1989.

Currently, Louie Gravance Creative Concepts is located in Orlando, FL.

Related career highlights:

  • Author of the soon to be released: "Great Service Serves the Server First!" 2017

  • Designed the customer service program "Being SkyTouch", SkyTouch Technologies 2015

  • Working as speaker/culture-guru for such organizations as ING Financial, Choice Hotels, Microbac Technologies, Nikon, The American Council of Independent Laboratories, among over one hundred different groups-2001-2016.

  • Member of the opening team for Diagon Alley-World of Harry Potter, Universal Orlando 2014

  • Partnered with RED F Consultants to coach and present “Own It!” for internal management at ING Financial.—2006

  • Designing & Delivering The Bank of America Spirit service campaign – 2001-2003

  • Travel the United States and Canada giving keynote speeches on behalf of Disney—1998-2000

  • Premiere inductee in The Disney Partners in Excellence Award 1996

  • Recipient of The Spirit of Disney Award –1995

  • Presented "THE BEST WAY TO GET THERE" service program for EXXON Co.

  • Worked on the redesign team of the Traditions Program for The Disney University

  • On the design team for Disney’s Guest Satisfaction Measurement System

  • Original facilitator for business programs at The Disney Institute