To the Meeting Planners who make the magic happen I make three promises:
I promise to inform and delight the participants of your event.
I promise to exceed the expectations of the sponsoring client and shape our presentation to their needs.
I promise to be available before, during and after your event to provide low maintenance service!
I have always had an admiration for and been indebted to the meeting planners who often toil unnoticed to make an event perfect for all involved. People like Pamela Watkins, Adele Tasaka and Traci Merkel who took a chance on my services many years ago and provided me the chance to share my message with hundreds of wonderful organizations.
Allow me to customize and deliver the perfect power-talk for your company or event, just as I have for countless world-class organizations and leaders in service excellence. For over twenty years it has been my privilege to delight audiences and leaders with my message of self-investment in the workplace and passion for the work we do in the service industry. Let's share that knowledge together to remind your team: "Great Service Serves the Server First!"
Let's Talk About Creating THE HAPPIEST WORKPLACE ON EARTH!
Louie Gravance, a native Californian, is literally changing the consciousness of business in America through his speaking and consulting skills. A premiere example is the work he has done is helping Bank of America navigate what he calls a “culture shift.” This was done through an initiative Gravance introduced to high level executives and employees entitled “The Bank of America Spirit.” Gravance was a perfect fit for this project, thanks to skills learned and honed during a twelve-year tenure at The Walt Disney Company in Orlando, Florida. Beginning with the training and orientation program “Traditions” at The Disney University, Louie designed, developed, and delivered countless presentations. First, at the University for literally thousands of Disney World employees from all disciplines, and then for visiting corporate clients through the Disney Institute Professional Development Programs. He has also traveled North America, teaching “Showmanship in the Workplace” to large companies likeING Financial, Mutual of Omaha, Fisher Scientific, Toys 'R Us and BMW of Canada, just to name a few.
Prior to moving to Florida, Mr. Gravance began a show business career at the age of twelve. He spent the next two decades in Los Angeles appearing in stage shows, sitcoms, motion pictures and over 35 national television commercials. While at Disney, he led, trained, and performed with the improvisational comedy show “Streetmosphere” at the Disney / MGM Studios from the first year of its inception in 1989.
Currently, Louie Gravance Creative Conceptsis located in Orlando, FL.
Related career highlights:
Author of the soon to be released: "Great Service Serves the Server First!" 2017
Designed the customer service program "Being SkyTouch", SkyTouch Technologies 2015
Working as speaker/culture-guru for such organizations as ING Financial, Choice Hotels, Microbac Technologies, Nikon, The American Council of Independent Laboratories, among over one hundred different groups-2001-2016.
Member of the opening team for Diagon Alley-World of Harry Potter, Universal Orlando 2014
Partnered with RED F Consultants to coach and present “Own It!” for internal management at ING Financial.—2006
Designing & Delivering The Bank of America Spirit service campaign – 2001-2003
Travel the United States and Canada giving keynote speeches on behalf of Disney—1998-2000
Premiere inductee in The Disney Partners in Excellence Award – 1996
Recipient of The Spirit of Disney Award –1995
Presented "THE BEST WAY TO GET THERE" service program for EXXON Co.
Worked on the redesign team of the Traditions Program for The Disney University
On the design team for Disney’s Guest Satisfaction Measurement System
Original facilitator for business programs at The Disney Institute